If at any time you would like to discuss with us how our service to you could be improved, or if you are dissatisfied with the service you are receiving, please let us know by contacting the person dealing with your matter, or the firm’s Client Care Partner, James Skellorn (by post: 41 Barrack Square, Martlesham Heath, Ipswich IP5 3RF; by telephone: 01473 611211; or by email:

We shall look at any complaint carefully and promptly, and do all we can to explain the position to you.  If we have given you less than satisfactory service, we shall try to do everything reasonable to put it right.

We have a Complaints Handling Procedure, and clients of the firm are entitled to a copy of this, on request.

In the event of you not being satisfied by our response to your complaint, you may refer the matter to the Legal Ombudsman which is an independent and impartial complaints handling body.  The contact details for the Legal Ombudsman are as follows:

Postal address:  Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ.

Telephone: 0300 555 0333 (9 am – 5 pm)